Solsten Terms of Service

CONTENTS

Effective Date: December 1, 2024

We are Solsten, Inc. (“Solsten”, “us”, or “we”). We want online experiences to be awesome. We provide services and tools to help companies learn about and understand what users really want from online experiences. We also provide surveys including psychological assessments (each, an “Assessment”) to learn about the people who complete our Assessment so that we can make suggestions and recommendations to our customers to help them to build, improve and market online experiences.

Note: You should read these terms thoroughly, but for your convenience, we provide annotations in italics, like this one, throughout. Please note that these annotations have no legal effect and are not part of our official terms or the agreement between you and Solsten.

Please read these Terms of Service (“Terms”) and our Privacy Policy (“Privacy Policy”) carefully because they govern your use of Solsten’s websites (including https://solsten.io/) (each, a “Site”), our services accessible via the Site (including our audience insight dashboard known as Navigator, the “Dashboard”) and our Assessments. To make these Terms easier to read, the Site, our services, the Assessments and Our Content (as defined below) are collectively called the “Services”.

Note: We want to be super upfront about two important things if you are in the US: First, by using our services you are agreeing to arbitrate almost all disputes rather than have them heard in a court of law or by a jury. Second, you are agreeing not to participate in a class action lawsuit against us.

IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THESE TERMS:

• IF YOU ARE A U.S. RESIDENT, YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND SOLSTEN THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 15 (“DISPUTE RESOLUTION FOR U.S. CONSUMERS”) AND SECTION 16 (“DISPUTE RESOLUTION FOR U.S. ENTITIES”) BELOW FOR DETAILS REGARDING ARBITRATION.
• IF YOU ARE A RESIDENT OF A JURISDICTION OUTSIDE THE U.S., THE AGREEMENT TO ARBITRATE IN SECTIONS 15 AND 16 WILL NOT APPLY TO YOU, BUT THE PROVISIONS OF SECTION 14 (“GOVERNING LAW AND FORUM CHOICE”) WILL APPLY INSTEAD.

Note: You’ll notice that some words appear in quotes in the Terms. They’re called “defined terms,” and we use them so we don’t have to repeat the same language again and again. They mean the same thing in every instance, and help us make sure that the Terms are consistent. We’ve included the defined terms throughout because we want it to be easy for you to read them in context.

1. Agreement to Terms.

Note: This is the agreement between you and us for our services you access. You can only use our services once you agree to these terms.

By using our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, you can’t use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” will refer to that entity.

1. Privacy Policy. Please review our Privacy Notice, which also governs your use of the Services, for information on how we collect, use and share your information.

1. Changes to Terms or Services.

Note: When we update this Terms of Service, you need to agree to the updated version to keep using our Services. We also need the freedom to update any part of the Services whenever we want, so we are letting you know we can do so at any time.

We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site or through other channels or communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

1. Who May Use the Services?

In general, to use the Services, including if you want to access, use or purchase access to the Dashboard or otherwise create an account, you must be at least 18 years of age, and not otherwise barred from using the Services under applicable law.

However, as the sole exception to the previous sentence, to complete an Assessment, you must be at least 13 years of age (or such other minimum age at which you can provide consent to data processing under the laws of your territory), and not otherwise barred from using the Services under applicable law.

1. Solsten Account

For certain features of the Services, including to access, use or purchase access to the Dashboard, you’ll need an account. It’s important that you provide us with accurate, complete and current account information and keep this information up to date. If you don’t, we might have to suspend or terminate your account. To protect your account, keep the account details and password confidential, and notify us right away of any unauthorized use. You’re responsible for all activities that occur under your account.

1. Dashboard-Specific Terms. This Section 6 (“Dashboard-Specific Terms”) only applies if you purchase or we grant you access to our Dashboard:
   1. Dashboard Use. For certain features of the Dashboard, Solsten requires purchase of a Dashboard subscription (a “Subscription”) and payment of the corresponding fee, and you agree to pay such fees and such fees may change in accordance with Section 6(d) below. Subject to your compliance with these Terms, you may only access and use the Dashboard for your internal business purposes.
   2. Dashboard Data. The content we make available via the Dashboard may consist of data and content based on psychological profile traits and attributes of people, including data comprising clusters of personality types or profiles that are grouped into clusters based on shared psychological profile traits and attributes, and suggestions and recommendations for user engagement (such as product design and user experience) and user acquisition (such as marketing and targeting) based on psychological profile traits and attributes (collectively, all such data and content, the “Dashboard Data”). Only the Dashboard Data that is available for download as part of the functionalities within the Dashboard (if any) may be downloaded from the Dashboard. You may access and view the other Dashboard Data solely on the Dashboard. Subject to your compliance with these Terms, you may use the Dashboard Data solely for your internal business purposes in connection with the development, provision, marketing, promotion, maintenance and support of your products. You may not disclose any Dashboard Data to any third party without our prior written consent.

      Note: To access the Dashboard, you need to purchase a subscription. You agree to pay us for our Services, including applicable taxes.

   3. Subscriptions; Payment Information. If you purchase a Subscription (“Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Subscription. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). By initiating a Transaction, you agree to the pricing, payment and billing policies applicable to such fees and charges, as posted or otherwise communicated to you. All payments for Transactions are non-refundable and non-transferable except as expressly provided in these Terms. All fees and applicable taxes, if any, are payable in United States dollars.

      Note: If you purchase a Subscription, we will bill you (by charging your registered payment method, such as your credit card) automatically on a regular cadence, such as monthly or annually, depending on the Subscription you have purchased. Payments are non-refundable.

   4. Subscription Fees. If you purchase a Subscription, this means that you will be charged in advance on a recurring, periodic basis (each period is called a “Subscription Period”). Subscription Periods are typically annual, depending on the subscription plan you select when purchasing a Subscription. If you purchase a Subscription, you will be charged the applicable Subscription fee, plus any applicable taxes, and other charges (“Subscription Fee”), at the beginning of your Subscription and each Subscription Period thereafter, at the then-current Subscription Fee. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE SOLSTEN TO INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW. If you purchase a Subscription, we (or our third-party payment processor) will automatically charge you on the commencement of each Subscription Period, using the Payment Information you have provided until you cancel your Subscription. No less than thirty (30) days and no more than sixty (60) days before your Subscription term ends, or otherwise in accordance with applicable law, Solsten will send you a reminder with the then-current Subscription Fee. By agreeing to these Terms and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or Solsten. Your Subscription continues until cancelled by you or we terminate your access to or use of the Services or Subscription in accordance with these Terms.

      Note: Changes in fees will only be effective at the end of a current billing cycle of your Subscription and we will provide you with notice. If you don’t agree to the fee change, you may cancel your Subscription before the change takes effect. You may cancel your subscription at any time. Cancellation by you will be effective at the end of your then current Subscription Period.

   5. Cancelling Subscription. You may cancel a Transaction for a full refund within ten (10) calendar days of your initial purchase. AFTER THAT, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME. But if something unexpected happens in the course of completing a Transaction, we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction we’ll refund any payment you have already remitted to us for such Transaction. Without limiting the foregoing, you may cancel your Subscription at any time, but please note that such cancellation will be effective at the end of the then-current Subscription period. EXCEPT AS SET FORTH ABOVE WITH RESPECT TO YOUR INITIAL SUBSCRIPTION PURCHASE, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. To cancel, you can send an email to support@solsten.io. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription Period. If you cancel, your right to use the Services will continue until the end of your then current Subscription Period and will then terminate without further charges.

1. Content Ownership, Responsibility, Removal, and Feedback.

   Note: Our Services may let you upload content that you own. You retain your ownership of this content, to which we take a license. We’d also love to hear your feedback, good or bad. It helps us improve! But if you give us feedback, we are free to use it however we want and without paying you. Our Services and content are owned by us.

   1. Posting Content. Our Services may allow you to upload or share content such as text, files, documents, graphics, images, music, software, audio and video. Anything (other than Feedback) that you post or otherwise make available through the Services, including your responses to the Assessments, is referred to as “User Content”. Solsten does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to your User Content.
   2. Permissions to Your User Content. By making any User Content available through the Services you hereby grant to Solsten a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, display and perform your User Content in connection with developing, operating, improving and providing our products and services, including the Services.
   3. Your Responsibility for User Content. You are solely responsible for all your User Content. It’s important that you are honest when responding to an Assessment. You represent and warrant that you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Solsten on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation or in the breach of any agreement between you and any third party.
   4. Removal of User Content. If you are an account holder, you can remove certain of your User Content by specifically deleting it. If you want to modify or delete your User Content, please contact us at legal@solsten.io. We may request further information from you to verify that you are the user who submitted the User Content in question. Since our users (in particular, if you complete an Assessment) don’t always log in to an account on the Services to submit User Content and we don’t always collect contact information (such as email addresses) for our users, we can’t always verify the source of User Content. We’ll consider your request on an individual basis, and we may (but are not obligated to) take steps to delete your User Content. Even if we take steps to delete specific User Content at your request, some of your User Content may remain in archived/backup copies for our records or as required by law. We’re not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.
   5. Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to the Services (“Feedback”). If you choose to submit Feedback, you agree that we are free to use it without any restriction or compensation to you.
   6. Solsten’s Intellectual Property. We may make available through the Services content, such as the Assessments and the Dashboard Data, (collectively, “Our Content”), that is subject to intellectual property rights. We retain all rights to Our Content. You may view Our Content but please do not copy or (unless and to the extent permitted in Section 6(b)) download it.

1. Acceptable Use Policy. You agree to comply with our Acceptable Use Policy.

1. Links to Third Party Websites or Resources.

Note: Outside links are for your convenience, but we can’t guarantee them.

The Services may allow you to access third-party websites or other resources. We provide access only as a convenience and are not responsible for the content, products or services on or available from those resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

1. Termination.

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. Upon any termination, discontinuation or cancellation of the Services, the following Sections of these Terms will survive: 6(c), 6(d), 6(e) (only for payments due and owing to Solsten prior to the termination), 7(b), 7(c), 7(d), 7(e), 7(f), 8, 9, 10, 11, 12, 13, 14, 15, 16 and 17.

Note: There’s a lot to digest in these Terms. But we’re not done yet! The following sections are driven in large part by legal precedent and we don’t have a lot of flexibility with the language. Among other things, these next sections say that we don’t make any guarantees about the Services, what you can recover from us in a dispute is limited, and you are agreeing to the laws of California. In addition, if you are in the US, you agree to go to arbitration with Solsten if we have a dispute relating to these Terms and you won’t join in any class action against Solsten.

1. Warranty Disclaimers; Informational Purposes Only.

THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, completeness or reliability of any of Our Content.

Solsten does not provide, and the Services are not intended to provide, medical or mental health advice, diagnosis or treatment. If you need medical or mental health advice or treatment, please talk to a qualified healthcare provider.

Our Content (including any suggestions we provide), and any information available through third-party websites or resources we link to, is for informational purposes only. You should not use any information obtained through the Services for diagnosis or treatment of any medical or mental health issue or condition. You assume full responsibility for your use of or reliance on any information obtained through the Services and agree that Solsten is not responsible or liable for any claim, loss, or damage arising therefrom.

1. Indemnity. You will indemnify and hold Solsten and its affiliates and their respective officers, directors, employees and agents, harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (a) your access to or use of the Services, (b) your User Content, or (c) your violation of these Terms.

1. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SOLSTEN NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SOLSTEN OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SOLSTEN’S TOTAL CUMULATIVE LIABILITY TO YOU ARISING FROM ALL CLAIMS UNDER OR RELATED TO THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNTS ACTUAL PAID BY YOU OR ARE PAYABLE BY YOU TO SOLSTEN FOR USE OF THE SERVICES, PROVIDED THAT IN NO EVENT WILL SOLSTEN’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS MADE UNDER OR RELATED TO THIS AGREEMENT EXCEED ONE HUNDRED DOLLARS $100.00.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SOLSTEN AND YOU.

1. Governing Law and Forum Choice.

These Terms and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in Section 15 (“Dispute Resolution for U.S. Consumers”) and Section 16 (“Dispute Resolution for U.S. Entities”) the exclusive jurisdiction for all Disputes (defined below) that you and Solsten are not required to arbitrate will be the state and federal courts located in the Northern District of California, and you and Solsten each waive any objection to jurisdiction and venue in such courts. Some countries (including some in the European Union) have laws that require agreements with individuals to be governed by the local laws of the individual’s country or require that their substantive laws, including privacy laws, apply. This section does not override those laws.

1. Dispute Resolution for U.S. Consumers.

This Section 15 (“Dispute Resolution for Consumers”) only applies if you are a U.S. resident individual who is using the Services for your own personal use and are not representing a legal entity.

US residents – if there is a dispute between us, we agree we’ll resolve it through arbitration (in your home area) instead of through the courts. You are also agreeing not to participate in a class-action lawsuit against us.

1. Mandatory Arbitration of Disputes. We each agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and Solsten agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and Solsten are each waiving the right to a trial by jury or to participate in a class action.

   Disputes that can be resolved in small claims court or that relate to the infringement of our intellectual property do not have to be arbitrated.

2. Exceptions. As limited exceptions to Section 15(a) above: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.

   The American Arbitration Association’s Consumer Arbitration Rules will apply. You may be able to choose the types of evidence you and we can submit depending on the size of your claim. Arbitration will be near where you live unless we agree otherwise.

3. Conducting Arbitration and Arbitration Rules. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org. Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
4. Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules and we won’t seek to recover the administration and arbitrator fees we are responsible for paying, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
5. Injunctive and Declaratory Relief. Except as provided in Section 15(b) above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

   You agree not to participate in a class action and to only bring claims on an individual basis. Your dispute can’t be combined with other people’s claims.

6. Class Action Waiver. YOU AND SOLSTEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.

1. Dispute Resolution for U.S. Entities.

This Section 16 “Dispute Resolution for U.S. Entities” only applies if you are accessing and using the Services on behalf of a U.S. company or other U.S. legal entity.

If you are accessing and using the Services on behalf of a U.S. company or other U.S. legal entity, any Dispute will be resolved exclusively accordingly to the process set forth in Section 15, expressly including the class action waiver, except that, to the extent legally permitted, (a) each party will be responsible for their own filing, administrative, arbitrative and similar fees, (b) the losing party will pay the prevailing party for all costs and attorney’s fees, and (c) the AAA Commercial Arbitration Rules will apply to any arbitration between us.

1. General Terms.

Note: These Terms are the only agreement between Solsten and you (no outside promises). If a court decides a part of this section is unenforceable, the rest still applies. We own the Services. If we need to reach you, we’ll email you or post on the Services. Also, if we don’t enforce part of these Terms, it doesn’t mean we won’t in the future or we won’t enforce our other rights.

1. Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Solsten and you regarding the Services; and these Terms supersede and replace prior oral or written understandings or agreements between Solsten and you regarding the Services. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Except where provided under applicable law in your jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without Solsten’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent or your statutory right, will be null. Solsten may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
2. Severability. With the exception of any of the provisions in Section 15(f) (“Class Action Waiver”), if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.
3. Reservation of Rights. Solsten and its licensors exclusively own all right, title and interest in and to the Services, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
4. Notices. Any notices or other communications provided by Solsten under these Terms will, unless provided otherwise, be given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
5. Waiver of Rights. Solsten’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Solsten. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

1. Contact Information. If you have any questions about these Terms or the Services, please contact Solsten at legal@solsten.io.